Nada Al Ward Rent A Car
Nada Al WardRent A Car
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Terms & Conditions

General Guidelines and Information

Responsibilities

The hirer accepts that the vehicle of choice has been delivered to them in a good working condition. The hirer also understands and acknowledges that the vehicle is to be returned to Nada Al Ward Rent A Car in the same condition once the period of rent is over (including all accessories).

Nada Al Ward Rent A Car reserves the right to recall a vehicle at any time – if the hirer has violated any of the company’s terms and conditions.

Nada Al Ward Rent A Car shall not be held accountable for any loss of goods.

Nada Al Ward Rent A Car reserves the right to make modifications to its terms and conditions without prior notice to any parties Geographical Limits.

Geographical Limits

Vehicles taken on rent from Nada Al Ward Rent A Car should only be driven within the geographical boundaries of the United Arab Emirates.

Mileage Allowance

  • Daily mileage allowance is 250KM. Anything after shall be charged as AED 0.30/KM.
  • Weekly mileage allowance is 1500KM. Anything after shall be charged as AED 0.30/KM.
  • Monthly mileage allowance is 5000KM. Anything after shall be charged as AED 0.30/KM.

Fuel Policy

The vehicle is to be returned after the rental period with the same fuel level as when it was hired. Fuel charges may apply if the fuel level is significantly lower.

Damage

  • It is the hirer’s duty to ensure tires are kept properly inflated at all times.
  • It is the hirer’s duty to ensure the vehicle and its instruments are not damaged or tampered with.
  • It is the hirer’s duty to ensure a good standard of cleanliness is kept within the vehicle.
  • The hirer will be held accountable for any and all repair costs of damages incurred during their rental period.
  • The hirer is not allowed to use a third-party repair service – this may result in a penalty for the hirer.
  • In the case of any damage or accident – the hirer is to call the Police (999) and then Nada Al Ward Rent A Car (+971569572233/04-2856702).
  • The hirer must obtain a police report for any damage caused during their rental period.
  • Rental Period & Return Policy
  • Rental charges are on a 24-hour basis
  • A grace period of 2 hours is accepted on return date • Any delay more than 2 hours will result in excess charges of a complete day.
  • No Returns on Sundays and Public Holidays.
  • For Delivery service on return date (in Dubai), the hirer must inform Nada Al Ward Rent A Car at least 4 hours prior to the pick-up time.
  • For Delivery service on return date (in all other Emirates), the hirer must inform Nada Al Ward Rent A Car at least 24 hours prior to pick-up time.

Payments & Other Charges**

Security Deposit

  • Security deposit of AED 1000 will be kept by Nada Al Ward Rent A Car prior to hirer receiving the vehicle.
  • Security deposit rates may vary depending on the category of vehicle chosen for rent.
  • Deposit will be held for 15 days after return date to accommodate for Traffic fines or Salik charges incurred by the hirer.

Salik

  • AED 5 to 7 per Salik crossing will be charged. Because Salik system works on high peak and low peak hours now.
  • Rates of Salik crossing are subject to change without prior warning.

Fines

All fines incurred during the rental period will be the responsibility of the hirer.

Service/ Maintenance

  • After the first servicing, servicing will be required every 10,000KM.
  • The hirer must notify Nada Al Ward Rent A Car at least 2 days before the next servicing.
  • In the case of vehicle breakdown, Nada Al Ward Rent A Car will provide a replacement car as soon as possible.
  • Vehicles that were not serviced at the allocated times and have experienced damage will be the responsibility of the hirer. The hirer will be charged with all repairing costs. The rental period will be extended to cover the time taken to repair the damages.
  • Hirer shall not allow any third party to repair the rented vehicle without written consent from Nada Al Ward Rent A Car.
  • The hirer is liable to repair any and all tire punctures.
  • Damages to the tires due to puncture will be inspected upon by the inspection team and the hirer may be charged.
  • All vehicles should be serviced as per the service tag found on the windscreen of the car.
  • The hirer is to inform Nada Al Ward Rent A Car of any mechanical damage or failure – the hirer will be responsible for any damage caused due to late reporting.
  • The rental office will communicate the method of which to go about servicing the vehicle – this is also applicable to small issues such as a flat tire.
  • The hirer will be liable for full costs of repair if the vehicle was damaged due to being driven or operated with a flat tire • Service or break-down related issues can be dealt with by calling +971569572233

Insurance

  • Any vehicle rented from Nada Al Ward Rent A Car is only insured for driving on paved roads within the UAE.
  • In case of any damage to the vehicle, a police report must be obtained by the hirer otherwise the hirer will be held accountable for all damage repair costs.
  • Windshields, Tires, Wheels, Tools and Wheel cap damage is not included in the insurance.

Legal Issues

Age

All hirers must be, at a minimum, 22 years of age.

80% insurance is covered for hirers between the ages 22 and 25.

Impounding

  • The hirer will be liable to pay Nada Al Ward Rent A Car the impounding charges plus parking charges and daily rental charges in case of vehicle being impounded by authorities.
  • The hirer is to make sure that the vehicle rented is always parked in a safe, secure location and that all doors are kept locked.
  • Hirer will be responsible for any damage caused to the vehicle
  • Hirer will be responsible for the loss of any keys. The minimum charge for a lost key will be AED 500 • Charges for lost keys may vary depending on the category of vehicle that is rented.
  • Any parking fines incurred for impounding will be charged to the hirer.

Cookie Policy

What are Cookies?

  • A Cookie is a unique identification text file.
  • There is an automatic collection of personal information when you visit our website.
  • This information is collected to aid in your experience online.
  • By continuing using this website, you are agreeing to our Cookie policy.

What Cookies do we use?

  • Session Cookies.
  • Persistent Cookies.
  • Targeting Cookies.
  • Analytical Cookies.

Pixel Tags

  • Additionally, Pixel tags can be used on some of our web pages and HTML email messages.
  • Pixel tags allow the company to track the actions of the users, as well as to help us look for data regarding popular destinations, average renting fares, conversion rates etc.

- Pixel tags help us provide a better overall experience for our customer and ensure we are always looking to improve our services and customer services.

Turn off and Delete our Cookies

If you are not comfortable with the use of our Cookies – you have the option to delete them after your visit to the website via your browsers history tab.

Online Booking – Terms & Conditions

The Online Booking Terms & Conditions are applicable as of 01/01/2020

Process

  • Selection: Clients criteria entered on to online booking form, including dates of rent period plus a choice of vehicle.
  • Our Offer: Based on the clients’ criteria, Nada Al Ward Rent A Car will provide the client with offers matching their requests. The client will then select the offer of their choice.
  • Confirmation of choice: After choosing the offer, the client will click the ‘Book Now’ box – this will temporarily book the service for the client.
  • Notification: After temporarily booking the service of choice, the client will be asked to: fill in customer details, verify booking summary and give final acceptance to terms and conditions of the booking.
  • Final Confirmation: Nada Al Ward Rent A Car will send you a confirmation email or whatsapp you, including all reservation details.

Confirmation Mail

  • The client will receive a final confirmation mail of booking after all steps of the ‘process’ are complete.
  • This mail will also contain the terms & conditions of the service.

Booking Details

  • Booking date: Nada Al Ward Rent A Car accepts same-day rental bookings made up to 1 hours in advance.
  • The minimum rental period for a vehicle from Nada Al Ward Rent A Car is 1 day. Any car returned before the 24-hour period will still be charged a day’s rate.

Rates

  • Your final rate quote provided by Nada Al Ward Rent A Car will include the following items: all mandatory charges, VAT, amount of KM’s/ Miles included, and insurance details.

Means of Payment

Payment can be made using the following instruments:

  • Credit Cards – credit cards commonly accepted at Nada Al Ward Rent A Car are Mastercard and Visa.
  • Debit Cards – debit cards need to be associated with a bank account to be accepted.
  • Maestro Cards.
  • Visa Electron Cards.

Deposit

  • Deposit is a payment in addition to the full price needed to be paid for the rental.
  • The exact figure of the deposit required will be communicated to the hirer before finalization and will also be repeated in the confirmation emails.
  • The deposit is to allow Nada Al Ward Rent A Car to receive security and protection of an authorization before the commencement of the rental period.
  • The amount of deposit required will vary on the car category chosen.
  • The deposit payment remains valid throughout the entire rental period.
  • The deposit is to be refunded back to the hirer after 15 days of the vehicle being returned.
  • At the time of check-in, all payments must be cleared.

Further Requests

If further information is required, you can contact Nada Al Ward Rent A Car reservation center – we will be happy to answer any of your queries.

Other General Terms & Conditions

  • If the hirer is a tourist, and holds a driving license from a UAE approved country, the hirer must sign a contract that states: As soon as the hirer obtains residency in the UAE, they must change their license to a United Arab Emirates driving license, the hirer also agrees that it will be illegal to drive in the UAE with a driving license from abroad once residency is obtained.
  • Any accident or damage to the vehicle rented that occurs due to the driver being under the influence of alcohol or any narcotic drug will result in full liability being given to the hirer.
  • The hirer is to ensure that only drivers that have entered their name on to the contract are allowed to drive the vehicle.
  • The hirer is not permitted to tint the windows of the vehicle above 50% according to UAE law, or to add any stickers of their own to the vehicle. - In case it’s done the hirer will be fully liable for penalties imposed by the government.
  • All disputes and conflicts regarding billing and accounts are handled by nadawardcars@gmail.com.
  • All disputes and conflicts regarding maintenance and services are handled by nadawardcars@gmail.com